Remote Access Tool
For remote support, please click on either the PC or Mac buttons.
For one off access, please go to it3.support
For remote support, please click on either the PC or Mac buttons.
For one off access, please go to it3.support
First Opera will ask where you want to save it, similar to the image below
Click on Save and Opera will start the download
The download will continue in the top right corner, Once it says "Download complete" Double click on helpme.exe.pkg
The installer will start to run, you'll get a prompt asking if you want an app from an unknown publisher making changes to the computer, click yes and the installer will do everything else
First firefox will ask if you want to save the file, like the image below
Click on Save and firefox will start the download
The download will continue in the top right corner, Once it finishes downloading Click on helpme.exe.pkg
The installer will start to run, you'll get a prompt asking if you want an app from an unknown publisher making changes to the computer, click yes and the installer will do everything else
First Safari will ask if you want to save the file, like the image below
Click on Save and Safari will start the download
The download will continue in the top right corner, Once it finishes downloading Click on helpme.exe.pkg
The installer will start to run, you'll get a prompt asking if you want to run the application click yes and the installer will do everything else
First at the bottom of the page, Internet Explorer will ask if you want to run or save the file, like the image below
Click on Run and Internet Explorer will start the download
The download will continue in the bottom bar, Once it finishes downloading the installer will start to run, you'll get a prompt asking if you want an app from an unknown publisher making changes to the computer, click yes and the installer will do everything else
First at the bottom of the page, Edge will ask if you want to save the file, like the image below
Click on Save and Edge will start the download
The download will continue in the bottom bar, Once it finishes downloading Click on Run
The installer will then start to run, you'll get a prompt asking if you want an app from an unknown publisher making changes to the computer, click yes and the installer will do everything else
The download for the tool should have started now, it will be at the bottom of your browser and look like so:
^
Click on this and chrome will run the installer for you
(If it shows the following message, click on the "Keep" button)
When the installer starts to run, you'll get a prompt asking if you want an app from an unknown publisher making changes to the computer, click yes and the installer will do everything else
You're currently using a browser which has not been detected, in which case the recomendation is that you download the file by slecting save (if its an option), and then going into your downloads folder and double clicking on the file called "helpme.exe.pkg", the installer will do the rest for you